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Dell Customer Connect Free. Dell Product Registration Free. This video will help you isolate where the problem is occuring and give you steps on how to fix it. More troubleshooting options. Contact us. This is available only on select business products, click Learn More below for more information. Learn More. These tests allows you to quickly know if you have a hardware failure, simplifies the troubleshooting to streamline support calls to HP, and avoids returns of working hardware components.
Sign Out. My Account. Dashboard FAQ. HP PC Hardware Diagnostics Windows The HP PC Hardware Diagnostics Windows tool offers driver checks and updates on select components while also providing the ability to test the hardware components of your computer, quickly diagnoses hardware failures, streamlines support calls to HP, and can help avoid returns of working hardware. Enter the failure ID code to start the repair process.
Need to Diagnose issues outside of the Operating System? The green link light should be steady, and the orange activity light should blink when the cable is connected.
Check the cable: Examine the Ethernet cable attached to the rear of the printer to make sure that it is not a phone cable Ethernet cables and phone cables look similar but are different sizes. Reconnect the cable: Disconnect, and then reconnect the Ethernet cable to the rear of the printer, and then plug the cable into another valid port on the router.
Use a different cable: Connect a different Ethernet cable. Restart the printer and the computer: Restarting the computer and the printer can clear possible error conditions. Reconnect the cable: Disconnect and reconnect the USB cable from the printer and the computer.
Disconnect from a USB hub or docking station: If you are using a USB hub or docking station, try connecting the cable directly to the computer. HP supports USB cables less than 3 m 9 ft 10 in in length. Disconnect other USB devices: If you have several USB-connected devices, such as another printer, the computer might not have sufficient power supplied to the USB ports to detect all of them. Disconnect any other USB devices that are not in use. However, select one of the following links to resolve common printing, connection, or scanning issues.
Printer offline issue: If you see an offline message as the status for the printer or a Printer not responding message when attempting to print, go to Printer is Offline Mac. Print quality issues: If the quality of a printed document or photo is not as expected, go to HP Support , type your printer model number, and then search for print quality to find the Fixing Poor Print Quality document for steps to resolve the issue.
Scan quality issues: If the computer file or printout has vertical lines, incorrect colors, color bands, or poor resolution after scanning, go to Improving Scan Quality. HP Print and Scan Doctor detected missing printer software or problems that might be resolved by installing the latest software.
If you continue experiencing problems after installing the software, use the previous steps in this document to troubleshoot additional problems. Does your printer display a status of offline or printer offline and the printer does not print? You will be directed to a set of detailed steps If your download does not start, click here.
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